Returns & Exchanges

At RIDGID, we stand behind the durability of our tools and offer a 90-day return policy for most items purchased directly through our authorized channels. If your equipment does not meet your professional standards, we are committed to making it right through a simple return or exchange process.

Return Process

• 1.
  Initiate Your Return

  Log into your RIDGID account and visit the 'Order History' section to select the items you wish to return and generate a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the tool in its original packaging, ensuring all components, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location; keep your tracking number for reference.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects the equipment for quality compliance, your refund will be processed to the original payment method within 7-10 business days.